support

common questions

how do i change my prices or my quit plan?

Open the profile screen. Your prices and your quit plan live there, and every dollar figure nil shows you comes from the prices you enter.

how do i cancel or change my subscription?

Apple manages it, not nil. Go to apps.apple.com/account/subscriptions, or open Settings on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before your current period ends to avoid the next charge.

i paid, but nil says i haven't

On the screen that asks you to subscribe, tap "restore purchases". nil asks Apple to confirm your purchase on this device. Make sure you are signed in with the Apple Account you bought it with.

what happens when i slip?

You log it, and that is all. A slip goes into your history without a lecture, and it does not reset anything. Nothing you have done is undone.

where is my data?

On your iPhone. nil has no account and no server, so the developer never gets a copy. If you back up your phone, the data is in that backup too, and a new iPhone restored from it gets nil's data back. To wipe it, open the profile screen and choose "delete all my data". The privacy policy has the details.

the widget or Live Activity isn't updating

Open the app once. The widget and the Live Activity read from a storage area they share with the app, and the app refreshes it when it runs. iOS also limits how often widgets refresh on their own, so a quick open is the fix.

i'm not getting reminders

Open Settings on your iPhone, tap Notifications, then nil, and make sure Allow Notifications is on. Do Not Disturb or another Focus can also hold reminders back.